Shipping policy
Shipping Destinations
We currently offer shipping services worldwide.
Free Shipping
Enjoy free shipping for all orders within the United States! Otherwise, it will be at a flat rate of USD $5 for International orders.
Order Processing
Orders are typically processed within 24 hours of receipt. Please note that orders placed on weekends or holidays will be processed on the following business day.
Shipping Times
Once your order has been processed, please allow 5 to 15 business days for delivery. Shipping times may vary depending on your location and selected shipping method.
Tracking and Insurance
All orders come with tracking information to monitor the delivery status. Shipping insurance is available as an optional add-on during checkout through an independent third-party insurer.
Customs Duties and Taxes
Orders shipped may be subject to customs duties, import taxes, and other fees levied by the destination country. These charges are the responsibility of the recipient and are typically collected upon delivery. Please check with your local customs office for more information on potential customs duties and taxes.
Shipping Restrictions
We reserve the right to restrict shipping to certain addresses or locations deemed inaccessible by our shipping carriers.
Shipping Confirmation
Upon shipment of your order, you will receive a shipping confirmation email containing your tracking information.
Shipping Updates
You may receive periodic updates regarding your shipment status via email or SMS.
Shipping Disputes
In the event of any delivery disputes, please contact our customer support team at hellocattowatto@gmail.com for assistance.
Designed in the United States
Our products are proudly designed in the United States. To ensure efficient and cost-effective delivery to our global customers, we utilize warehouses in China for storage and shipping.
Returns and Exchanges
For information on returns, exchanges, and refunds, please refer to our Refund Policy.
Contact Information
For any inquiries or assistance regarding shipping, please contact us at hellocattowatto@gmail.com.